General Information
Scheduling
You can contact the scheduling office at (309) 828-8000. Our staff can answer any questions you may have regarding ordering food along with delivery and pickup policies. Although we make every effort to accommodate requests for service on short notice, we ask that orders be placed at least three to five business days in advance (earlier when possible) of the event for orders. To ensure proper service, we are setting for the following guarantee policy:
Service and Costing Guide
An expected count should be furnished to Redbird Catering at the time of booking, or no later than 5 days prior to the scheduled event. A final count will be required two days before the event. You will be charged for the final count of guests no matter if they are present or not. In submitting your guest count, please consider any additional people you may want to serve such as speakers, assistants or support staff associated with your event. Last minute orders (if they can be accommodated) with less than 24 hours will be charged a $25 service fee.
Cancellations must be made no later than 24 hours prior to the scheduled event; otherwise billing will be rendered for the full number of guaranteed guests and/or selection requested.
Payment
Redbird Catering will require payment in full upon receipt of the invoice. Some groups may be asked to provide authorization from their Fiscal Agent prior to the event. If authorization is not provided, the invoice must be paid in full at the time of the delivery or before the event date.
Unusual Menu Requests
As our Catering Service stands ready to fill all requests, it should be noted that an additional charge may be required for an item that requires above average preparation time or additional staff. Any event that requires extra staff due to lack of proper facilities may also require an additional charge. If your event should fall into this category, you will always be notified in advance, and any additional charges will be discussed.
Legal Disclaimer
Due to seasonal availability, prices are subject to change.
Tax Charge
Every catered event is taxable unless a tax-exempt number is provided.
Please note: Dishes that are used for the event cannot be removed from the serving location. Dishes removed from the area which need to be located by Redbird Catering staff will incur a $25.00 fee. Redbird Catering will return 1 to 1 1/2 hours after meal time to collect service dishes and any leftover food to ensure proper food handling procedures.